FAQS

CLICK HERE FOR OUR PORTRAIT PRICING AND PROCEDURE

Our Printing Process
*What is a Giclee print?
A "Giclee Print" is the next generation in printmaking technology. Our images are
created from high resolution digital files and are printed with archival quality inks
onto archival quality, gallery wrapped canvas. The giclee printing process provides
fantastic color accuracy and is the next best thing to owning the original work of art.

*What is a Cibachrome print?
Cibachrome (now called Ilfochrome) is a positive-to-positive color printing process
that takes a transparency and creates a positive print image while retaining a first-
generation sharpness without the need for an internegative. (I.E. it looks more like
an incredibly sharp  photograph than other printing processes). With Ilfochrome
Classic (Cibachrome), the dyes are built into the paper and are bleached out
selectively in processing. These dyes are called azo dyes, and they are noted for
their vivid color and vastly superior archival qualities.

Ordering Prints
*How do I place an order?
You can order online. To order online, click the “add to cart” button directly below
your chosen image. Then follow the easy step-by-step instructions. If ordering
multiple images you can review your cart at any time by clicking the "View Cart"
button at the top right corner of your screen.

*Do I have to have a Paypal account to order?
No you do not, you may simply click the pay with credit or debit card located on the
check out page.

Shipping
*When will my order ship?
We usually ship your Giclee within seven business days from receipt of your order.
Please allow an additional four weeks for Cibachromes. Portraits and original
paintings are delivered by the artist unless arrangements are made prior to delivery.

*What are my options for shipping?
All canvases and Cibachromes are carefully wrapped in protective foam and
packaged to prevent damage during travel.
All packages ship via FEDEX. For standard orders, you’ll pay a flat fee per order,
regardless of the number of canvases or their sizes. Most Giclees will arrive within
14 business days. Cibachromes are shipped separately.

You can also choose to “Rush Delivery,” for an additional charge and your Giclee
will be in your hand in two to seven business days.
Standard ground shipping times:

Approx. destination:              Estimated time in transit:
East Coast                                         1-3 days
Midwest                                              2-4 days
West Coast                                        3-5 days

*Shipping and handling rates:
U.S. Destinations        
Standard ground             $14.95
Rush It                             $39.95

*What if I’m shipping my canvas internationally?
Shipping to Canada is $39.95, including duties and taxes. Call for other countries:
(706) 699- 0659 and we will customize your order.

Ordering original paintings
Please call us at (706) 699-0660 or (706) 699-0659 and we will answer any pricing or
shipping questions you may have.

*Commissioning a portrait:
Please check our portrait procedure page or call us at (706) 699-0660 or (706) 699-
0659. We guarantee all our commission work as well.

Policies
*What is your return policy?
We offer a 100% satisfaction guarantee. If you are not completely satisfied with your
canvas, or if it arrives damaged, please call us at (706) 699-0659. We’ll fix the
problem as fast as possible.
You can return your Giclee canvas for an exchange or refund within 14 days from
the date the product arrives.

Portraits:
Commissioned paintings are guaranteed to your satisfaction. If there are any
changes to be made, they are done at delivery. Portraits are dry to the touch when
delivered.
The down-payment for commissioned portraits is non-refundable.

*Is this site secure?
We use Paypal for all credit card and internet transactions and they use secure
servers for all the transactions. A secure server guarantees the privacy of data
transmitted through the Internet, including credit card information, through an SSL
protocol that encrypts the information. Paypal is the best in the business, that is
why we use their services.

Talk To Us:
By Email
Have questions? Send us an email and a representative will call or email back as
soon as possible:
info@mctierart.com.

Thank you for your interest in McTier Art!
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All images copyright of the artist 2011